I purchased this TV to replace last year's 32" XBR 6, which was unfortunately stolen from my home. The 32" XBR6 was my first Sony and is a fantastic TV and perfect in every way as far as I'm concerned. I loved everything about it. The KDL-32XBR9 is meant to be a replacement for the XBR6, but it doesn't come close. The quality of this new model is disappointing to say the least. I gave it two stars because the picture quality is excellent as one would expect from a Sony. My issue is with the audio, which has given me problems right out of the box since I received this set last week.
The TV makes popping noises when I change the channel using a cable box. Also, the screen has suddenly gone black but you can still hear the audio. I went on Sony's website to download the software update that was supposed to address the audio problems (which Sony is obviously aware of), but it did NOT help. Just to troubleshoot and make sure it wasn't the cable box causing the problem, I hooked up 2 other TV's to the same box and they worked just fine. I also hooked up my DirecTV box to this TV and still got the popping noises. I called Sony's customer service and they gave me the names of some authorized repair shops in my area, but when I called them and explained the problem they were stumped and had no idea of how to fix the problem. Therefore, this set is going back this week and I will probably end up getting a Panasonic or LG.
Ironically, I also just purchased the KDL-40XBR9 for my living room and I love it just as much as I loved my XBR6. It was perfect right out of the box, and I could hardly tear myself away from watching football yesterday because the picture quality was stunning. Too bad I cannot say the same about the KDL-32XBR9. Get more detail about Sony BRAVIA XBR KDL-32XBR9 32-Inch 1080p 120Hz LCD HDTV.
No comments:
Post a Comment