This TV was a gift for us in May of 2007, purchased from Magnolia Home Theater and the extended warranty was not purchased. The first problem it had required a factory modification 3 months after we received it. It stopped responding to the remote and the menus on the TV were impossible to use via the side buttons. The second problem showed up in early 2009, well beyond the 1-year warranty. It turned itself off unexpectedly. Repeatedly. The repair service was called and we spent almost $500.00 on repairs. The power supply was replaced in April, 2009. In June, 2009, it turned itself off again, unexpectedly. Of course the repair service would not back up their work. And LG refused to do anything. I am very disappointed in a company that will not replace a unit that is clearly defective in some way, warranty or not. That's bad business and bad customer relations. I will not purchase an LG product again. Purchasing an extended warranty on a new product is ludicrous, has always been ludicrous. It only adds to the up-front cost and is merely a way for the seller to add to their profit, betting that MOST of the units they sell will not have problems. I believe it is a deceptive practice. Did I have a choice and could I have purchased an extended warranty? Yes, from the seller, but not from LG. It seems that's the way companies do business these days: "just get it out the door, don't worry about customer satisfaction when something goes wrong, especially if it's only a low percentage of customers; the majority of people will never know that our products are duds and we won't do anything to fix them."Get more detail about LG 37LC7D 37-inch 720p LCD HDTV.
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